### Admin User

Administrator

- Dashboard
- Ticket Booking
- Manage Map
- Driver Dashboard
- Payment System
- Agent
- Account
- Passenger
- HR Management
- Report
- Inquiry

- Software Setting
- Website Setting
- Logout

# Inquiry & Support

Manage customer inquiries, complaints, and feedback

## Inquiry Overview

### Total Inquiries

1,248

### Pending

87

### Resolved

1,098

### Avg. Response Time

2.5h

## Active Inquiries

Inquiry ID | Customer | Type | Subject | Date | Priority | Status | Action
--- | --- | --- | --- | --- | --- | --- | ---
INQ-001245 | Chinedu Okeke chinedu@email.com | Complaint | Delayed bus service | Dec 14, 2024 | High | Pending |
INQ-001244 | Ada Nwankwo ada@email.com | General Inquiry | Route schedule question | Dec 14, 2024 | Medium | In Progress |
INQ-001243 | Emeka Obi emeka@email.com | Feedback | Excellent service | Dec 13, 2024 | Low | Resolved |

### Inquiry by Type

General Inquiry 458
Complaints 287
Feedback 342
Technical Issues 161

### Response Time Stats

Average Response Time

2.5 hours

Fastest Response

15 mins

Resolution Rate

88%

### Customer Satisfaction

4.6

out of 5.0

★ ★ ★ ★ ★

Based on 856 ratings

## Frequently Reported Issues

Delayed bus arrivals

45 reports this week

Payment gateway issues

32 reports this week

Mobile app not loading

28 reports this week

## Support Team Performance

Agent Name | Assigned Cases | Resolved | Avg. Response Time | Rating
--- | --- | --- | --- | ---
Jennifer Eze | 68 | 62 | 1.8 hours | 4.8/5.0
Michael Okonkwo | 54 | 49 | 2.1 hours | 4.7/5.0
Grace Okoli | 61 | 55 | 2.4 hours | 4.6/5.0

## Recent Customer Feedback

Excellent Service

By Emmanuel Agu - Dec 14, 2024

★ ★ ★ ★ ★

The bus was on time and the driver was very professional. Great experience overall!

Good but could be better

By Blessing Nwosu - Dec 13, 2024

★ ★ ★ ★ ★

Service is good but buses could be cleaner. Also, the mobile app needs improvement.

Disappointed

By Victor Udeh - Dec 13, 2024

★ ★ ★ ★ ★

Bus was 30 minutes late and no notification was sent. This needs to be addressed.